STANDARDS
TRAINING
FEEDBACK
MEASUREMENTS
That's what it is all about!
Want to learn some more?
See Below
STANDARDS
We'll help you create your own set of Quality standards.
Each call and email is measured against agreed standards.
Change them according to each season.
NOW THAT IS FLEXIBILITY
TRAINING
Online Video tutorials help your agents.
See Who watches them, and how often.
After each online tutorial, agents must complete an online assessment.
Use our tutorials, or load your own.
NOW THAT’S A GOOD IDEA
FEEDBACK
Get an instant email alert immediately after each Mystery Call.
Stream or download recordings of each telephone enquiry.
View entire email transcripts, showing addresses and times of sending.
THAT MAKES LEARNING REAL
FEEDBACK
View Quality scores online at anytime.
Watch improvements as they develop.
Download scoresheets and generate competition.
Recognise where coaching is needed.
CONSTRUCTIVE FEEDBACK
MEASUREMENTS
Measure your call conversion on a daily basis with Tracker.
Learn about the Needers and the Achievers.
PROACTIVE AND CONSTRUCTIVE
MEASUREMENTS
Management Focus with Monthly and Quarterly improvement trends.
WHAT GETS MEASURED, CAN BE MANAGED
HOW MUCH DO YOU NEED TO WIN?
